Job opening

Join our team!

We are seeking an experienced and dynamic Operations Manager to lead and oversee our truck brokerage operations team. The ideal candidate will be responsible for optimizing day-to-day operations, ensuring efficient load management, maintaining high service levels with carriers and clients, and driving team performance. This role requires strong leadership skills, a deep understanding of the logistics /trucking industry, and the ability to go above and beyond to provide the best service possible to our clients.

Key Responsibilities:

Team Leadership:

• Supervise, coach, and mentor a team, fostering a collaborative and high-performing work environment.
• Set individual and team performance goals, monitor progress, and provide regular feedback.
• Conduct training sessions to enhance team members’ knowledge of industry practices, technology tools, and compliance requirements.

Operations Management:

• Oversee daily operations, including load matching, carrier procurement, route optimization, and customer service.
• Ensure all shipments are executed in a timely and cost-effective manner, meeting service level agreements (SLAs).
• Monitor key performance indicators (KPIs) such as on-time delivery rates.

Carrier Relations:

• Build and maintain strong relationships with carriers, negotiating favorable rates and ensuring service quality.
• Monitor carrier compliance with safety, insurance, regulatory, and contractual requirements.
• Resolve any issues related to carrier performance, billing, or operational disputes.
• Oversee daily operations, including load matching, carrier procurement, route optimization, and customer service.

Customer Engagement:

• Act as the primary operational point of contact for key clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Collaborate with the sales team to onboard new clients and manage expectations effectively.

Strategic Planning & Optimization:

• Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Stay up to date on industry trends, market conditions, and regulatory changes to adapt strategies proactively.

Administrative Oversight:

• Ensure accurate and timely entry of operational data in the transportation management system (TMS).
• Prepare and present regular reports on operational performance and team achievements to senior management.
• Manage departmental budgets and contribute to cost control efforts.

Qualifications:

Education & Experience:

• 5+ years of experience in truck brokerage operations, with at least 1 year in a leadership role.

Skills & Competencies:

• Proven ability to manage and lead a team effectively.
• Strong understanding of transportation and logistics processes, including carrier procurement, load planning, and compliance.
• Proficiency in transportation management systems (TMS) and related technology tools.
• Excellent problem-solving, negotiation, and conflict-resolution skills.
• Ability to analyze data, identify trends, and develop actionable strategies.
• Results-oriented with a focus on exceeding performance metrics.
• Exceptional communication and interpersonal skills.
• Highly organized, detail-oriented, and able to handle multiple priorities in a fast-paced environment.
• Bilinguism (English and French: spoken and written) is an asset.

Mantoria offers :

• A great working environment that is challenging and stimulating
• Excellent benefits including Group Insurance and Group Registered Retirement Savings Plan