This Privacy Policy describes MANTORIA’s commitment to protecting the privacy and personal information of its clients and of all individuals who visit our website, in compliance with the requirements of the Act Respecting the Protection of Personal Information in the Private Sector (CQLR, c. P-39.1), as well as all other applicable laws and regulations.

We offer a full range of logistics services, including technological solutions, international transportation, customs brokerage, warehousing, and order fulfillment.

Although our clientele is primarily composed of businesses, we occasionally provide services to individuals. In such cases, we collect, use, and disclose personal information in the course of delivering our services, including for the following purposes:

• Logistics and customs brokerage services related to import and export activities for individuals
• Customs brokerage services for the issuance of manifests during border crossings
• Video surveillance to ensure the security of our facilities, our clients’ property, and our employees
• Browsing of our website and use of online forms

This Policy is intended to clearly and simply inform users of MANTORIA’s practices regarding the collection, use, disclosure, retention, and destruction of personal information.

For any questions related to this Policy or any concerns regarding the management of your personal information, our Director of Operations acts as the designated person responsible for the protection of personal information.

You may contact our Privacy Officer in writing at the following coordinates:

Mantoria Inc.

4492 Sainte-Catherine St. W, Westmount, Quebec H3Z 1R7, Canada

Email: privacy@mantoria.com

What personal information do we collect and how?

Depending on the purposes and services offered, the following information, without limitation, may be collected through various means, including online forms, email exchanges, telephone communications, visits to our facilities, or while browsing our website through the use of cookies or analytics tools:

• Identification and contact information: first and last name, mailing address, email address, telephone number
• Technical information: masked IP address, location, browsing data, content viewed
• Financial information: payment and billing details
• Other information: images captured through video surveillance and information contained in your résumé

How do we use your personal information?

With your consent, we may use your personal information to provide our services, improve them, and meet our contractual and legal obligations, including to:

• Ensure the delivery and payment of our logistics and customs brokerage services
• Respond to your inquiries submitted through online forms
• Ensure your safety and the security of the property entrusted to us
• Facilitate navigation on our website and ensure the relevance and effectiveness of its content

To whom do we disclose your personal information?

Personal information is accessible only to employees or service providers (agents, suppliers) who require it to perform their duties and solely for the defined purposes. All such parties are bound by confidentiality obligations.

MANTORIA may share your personal information with:

• Third-party service providers such as payment processors, hosting providers, CRM platforms, auditors, consultants, or agents, under written agreements ensuring an equivalent level of protection
• The Canada Border Services Agency (CBSA), participating government departments and agencies (PGAs), U.S. Customs and Border Protection (USCBP), partner government agencies, and any other international legal authority, in order to comply with applicable import and export regulations
• Government authorities and regulatory bodies when required by law

No personal information will be sold for commercial purposes.

How do we retain your personal information?

MANTORIA retains personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory obligations. Once this period has ended, the information is permanently destroyed, either physically or using specialized software.

Personal information is primarily stored in Canada and the United States.

How do we protect your personal information?

MANTORIA implements technical, physical, and administrative measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Our safeguards include:

• Physical security measures: surveillance cameras, access cards, locked filing cabinets, and any other measures required to restrict access to authorized individuals only
• Technological security measures: passwords, data encryption, access management systems, monitoring and controls to detect suspicious activity, and other measures to prevent unauthorized access
• Administrative security measures: access to personal information limited to authorized personnel based on their duties, a code of ethics and conduct, internal governance policies and practices, and ongoing training on the protection of personal information

However, it is important to note that no security measure can guarantee absolute protection of data transmitted over the Internet or stored electronically. As a result, there is always a certain level of risk, which you acknowledge by using our services.

How do we use cookies on our website?

We use cookies to facilitate your navigation and enable certain website functionalities.

We also use third-party cookies to analyze website usage, record your preferences, and provide you with relevant content. These cookies will only be stored in your browser with your prior consent, via our CookieYes banner.

You may choose to enable or disable all or part of these cookies. However, disabling certain cookies may affect your browsing experience.

To customize your preferences, you may access our consent banner by clicking the CookieYes icon located at the bottom right of the screen. There you will find detailed information about the cookies used and their purposes, categorized and accessible via the dropdown arrow.

Links to other websites

Several sections of our website contain links to third-party websites, plugins, and social media widgets that are not managed by MANTORIA. As a result, the use of any external website is not governed by this Privacy Policy.

What rights do you have?

In accordance with applicable laws, you have the following rights with respect to your personal information:

• Right of access: you may request access to the personal information we hold about you
• Right of rectification: you may request the correction of any inaccurate or incomplete information
• Right to erasure (or the right to be forgotten): you may request the deletion or de-indexing of your personal information, subject to legal limitations
• Right to data portability: you may request to receive your information in a structured and commonly used format or request its transfer to another service provider
• Right to withdraw consent: you may withdraw your consent to the use and disclosure of your personal information; however, certain necessary processing activities (notably those required to perform a contract) may continue to apply

Changes to this Policy

Last updated: February 10, 2026

Any changes to this Privacy Policy will be published on this page so that you remain informed of the information we collect, how we use it, and the circumstances under which it may be disclosed. Changes take effect upon publication.